Ancestry continues to charge my credit card. My wife called to question why charges were still on card each month, and the supervisor would only refund for charge on April 5. My card had been. FamilySearch sent a verification email to. Sign into your email and click the link to verify that you own this email account. This step must be taken within 48 hours for your email to be used for account recovery.

Discover where you came from through photos, stories, historical documents, and so much more. By purchasing this item, you are transacting with Google Payments and agreeing to the Google Payments. AFinitDataCallback(key: 'ds:17', isError: false, hash: '22', data:functionreturn 'gp:AOqpTOHrYIVZhLAx-8QwZEgDvAYfY3IcvCoe9A7q1aPiqluPZddmcFnRuv3RzjU2aL1ddAPSwd-u8EAGUGF7Q','Gloria G',null,2,null,null,null,'account was charged for access that did not work.

It would not let me see documents. It kept saying try a trial then the trial said i already had access. Over and over. I tried online and it does not even show that i upgraded. I canceled the subscription. This is a joke.

It doesn't show in either my mobile or online account that i have the access my money was taken for.updated - uninstalled and reinstalled the app. Now my membership has changed to trial. $$ still out anyway.' ,110000000,6,null,null,'8','Gloria G',null,null,2,null,null,null,'Jeannelle',null,2,null,null,null,'slow anymore. My tree does have over 1000 people so maybe that's why, but it is annoying. Plus whenever I go back to the app it never stay at the spot I left off on. It always goes back to 'home'.'

,757000000,2,null,null,'9','DRJ Jeannelle',null,null,2,null,null,null,'Bresha',null,2,null,null,null,'not really what I was hoping it was being something I have to pay a high price for, just to have an additional expensive monthly fee to have links to external sites with fees to look at things that might be about people you've added to your tree. It just gets stupidity pricy for no real pay out in a long term use. If you do spend your money be sure to try to knock out as much as you can in a hurry so as to get your money's worth and pull out asap.' ,977000000,36,null,null,'5','Edin Bresha',null,null,2,null,null,null,'Mh',null,2,null,null,null,'had any problems at all with the functioning of this app. OK, the search results presented to me are at times not good enough and the filters seldomly seem to help, but generally, it does what I want.' ,422000000,11,null,null,'1','Mark Mh',null,null,2,null,null,null,'Hudson',null,2,null,null,null,'awesome.

I was more amazed at how I was able to see wills trusts and rare paperwork from hundreds of years ago. No computer then I don't know how they were all kept in tact.' ,544000000,2,null,null,'3','Juanita Hudson',null,null,2,null,null,null,'Odom',null,2,null,null,null,'love this app, I have found out so much. I'm eating it a 3 because it is currently crashing almost every time I click on YES that the hint is in fact my relative. I write everything down so I can fact check, but I love the option to quickly add info and connections. Please help me with this issue and I'll change the rating to a 5.

If it was just occasionally crashing, I would ignore it to be honest, but I just opened the app and I checked 3 hints, went to add info and it crashed all 3 times',662000000,35,null,null,'6','Brenda Odom',null,null,2,null,null,null,'Saade',null,2,null,null,null,'interesting! My results came really fast! I love how it matched me with people that I knew they were related but the app just re confirmed! So it's all great!' ,712000000,1,null,null,'4','Javier Saade',null,null,2,null,null,null,'Hickey',null,2,null,null,null,'good app for researching family trees and you can dip in and out when you have the time because your tree is always there and you keep receiving updates to tell you what has been added to the tree.' ,340000000,3,null,null,'9','Steven Hickey',null,null,2,null,null,null,'HOOPER',null,2,null,null,null,'good App. Easy to use, but sometimes promotes American records first even though I am searching for them in England.'

,368000000,0,null,null,'2','STEVEN HOOPER',null,null,2,null,null,null,'Anonymiss',null,2,null,null,null,'really enjoy this app, but I have been coming across some issues lately when it comes to record searching, I find a record match but when I select it, I end up with a blank page and a retry displays at the bottom, I keep on selecting it, but nothing loads. I really love this app, but this one is preventing me from building my tree, I'm paying for it, so it would be a blessing to have this looked into please.' This lovely app has answered so many questions I've been wondering for so many years. I just wanted to know my family tree and the names of my great grandparents. But it has given me so much more. I've gone back all the way up to 10th great grandparents from the 1600's. And I've connected with people of my past u0026 read stories summited by other users and its linked in with other family history sites.

I even found out that I'm related to Abraham Lincoln it doesn't just cooler than that.' ,366000000,0,null,null,'7','Dennis Womack',null,null,2,null,null,null,'Petropoulos',null,2,null,null,null,'some reason it's been crashing ever since the last update. Can't save any edits on profiles and will not updates hints etc. Even my messages are gone asking for some sort of tocken.' ,153000000,25,null,null,'6','Chris Petropoulos',null,null,2,null,null,null,'Beee',null,2,null,null,null,'app for when you can't access a pc. Or want to check records or upload when we could be out on the move (pre-covid19)',496000000,0,null,null,'8','Kathy Beee',null,null,2,null,null,null,'Prahl',null,2,null,null,null,'great to be able to work on my gaming tree on the go.

I can search world-wide archives and add documents wherever I am.' ,827000000,0,null,null,'9','Robert Prahl',null,null,2,null,null,null,'Lewis',null,2,null,null,null,'great little app that allows me to access tree information away from the laptop. I don't use it to research just for reference.'

,81000000,0,null,null,'8','Mark Lewis',null,null,2,null,null,null,'Warren',null,2,null,null,null,'app does not have a very good search functionality. Skate park city. More options need to be added to be able to narrow the search options to stop favouring the USA results.' ,16000000,3,null,null,'8','Jayne Warren',null,null,2,null,null,null,'Bachstein',null,2,null,null,null,'wary of giving this company your billing info. Their billing communications aren't adequate and a 'free trial' easily turns into an expensive regret billed monthly and unrefundable even if you don't touch the thing.'

,336000000,2,null,null,'4','Sheldon Bachstein',null,null,2,null,null,null,'app itself is good but. How do I cancel my subscription? When I downloaded this app onto my phone, I didn't know I would be paying $39.99 USD per month.

I do not want to have this app and monthly payment anymore. ,274000000,1,null,null,'8','mohawkbearmom',null,null,2,null,null,null,'Ingram',null,2,null,null,null,'app for quick access. One thing I don't like in the app and the website is that when I click on something there isn't any indication that a new page is loading.

So if on a slow link, sometimes it appears frozen. Some type or 'busy' indication would make it useful. Also frequently there are two 'u003c Back' buttons visible, but it's not always clear what the difference is.' ,494000000,22,null,null,'8','Ben Ingram',null,null,2,null,null,null,'Kwandahor',null,2,null,null,null,'is no free version and this should be made clear to a prospective user before wasting time and data to download.' ,997000000,3,null,null,'8','Emmanuel Kwandahor',null,null,2,null,null,null,'Barton',null,2,null,null,null,'best I've found so far, but it is a pale imitation of the web site. Cannot search UK only, which is more and more annoying the more I try to use the app.

Even setting place to 'country only' still gives me mostly US results, when I absolutely know the person never set foot outside England. When you follow a hint, and save it, it only attaches to the person and perhaps spouse.

A census does not add to other family members. You cannot download images like you can from the Web site.' ,411000000,48,null,null,'8','Jim Barton',null,null,2,null,null,null,'lee',null,2,null,null,null,'Very easy to use. Easy to upload data. Gives hints of other possible family members with lots of information.

You find lots of other people researching the same family line u0026 you can even find living family, you never knew you had or maybe even lost touch with. Some of the photos that have been uploaded by other members can open up a whole new world of passed loved ones you never knew just come to life. More information of where your roots started can be an eye opener. Very enjoyable',594000000,35,null,null,'5','shae lee',null,null,2,null,null,null,'whitehead',null,2,null,null,null,'to use when I need to check something in a hurry.

Easy to use and navigate.' ,106000000,0,null,null,'8','Elizabeth whitehead',null,null,2,null,null,null,'Himmell',null,2,null,null,null,'app is very limited compared to the website, which isn't the greatest either. The graphs are very spread out meaning a lot of scrolling.

When looking at sources it won't show you a summary of the person's info alongside so you have to remember which can be tough when working with a lot of people. It also caches everything and is very, very slow to refresh when you have made updates elsewhere. There is no way to force a refresh that I can find.' ,923000000,28,null,null,'4','J Himmell',null,null,2,null,null,null,'D.

Lowder',null,2,null,null,null,'app is useful for looking at information, but less user friendly for adding information.' ,838000000,0,null,null,'5','Mollie D. Lowder',null,null,2,null,null,null,'Drummond',null,2,null,null,null,'got the free trial and got a Confirmation number yet every time i try to add something to my tree it says start free trial today.

I click it and it says error you have already subscribed. Called Ancestry and they say it's a Google play store problem.

Not happy at all. Update 3-11-20 Sent in screen shots as per request, still having issues and I just got charged 24.99 plus tax for an app that does NOT work!! I want a refund please.' ,92000000,9,'Ancestry.com','Hi Michelle,nWe regret hearing that there's some issues surrounding your free trial. Could you email us at mobileapps@ancestry.com from the email address associated with your Ancestry account and include your receipt emailed to you by Google Play that has the confirmation number for your trial so we can look into this for you?'

,363000000,null,'8','Michelle Drummond',null,null,2,null,null,null,'Design',null,2,null,null,null,'have used the website and app for years, building an extensive family tree, but not so much since they stopped the free previews of public records. I used to be able to preview a document before deciding if the person is part of my family or not. Now it's just a total crapshoot. They're 'public records' for a reason. Not allowing free previews should be illegal.' ,319000000,47,null,null,'0','Giraffx Design',null,null,2,null,null,null,'Roberts',null,2,null,null,null,'this app, I've found so many cousins and people I didnt know who fill in the gaps. Only issue I have is that when you really get into it, it then wont let you go further unless you pay for images etc which I thought were open to everyone',145000000,4,null,null,'7','Ashley Roberts',null,null,2,null,null,null,'Smith',null,2,null,null,null,'the last two updates the app is essentially broken.

Previous update made all the 'no' and 'maybe' selections appear as new hints after going out of that person's profile. Latest update fixed that problem but now it won't allow you to upload pictures or accept and apply new hints. Now I have a 6 month all access subscription that can only be used through the web browser',303000000,19,'Ancestry.com','Hi Zac,nWe haven't heard of any other cases of problems with uploading pictures or accepting new hints. We understand this would be very frustrating to you. Could you please email us at mobileapps@ancestry.com with step-by-step instructions about the processes you're doing, which tree and person it's on, and if you get any error messages? ,659000000,null,'8','Zac Smith',null,null,2,null,null,null,'Jecha',null,2,null,null,null,'is my primary app for updating my Ancestry account and overall it's pretty great.

However there are a few anomalies. For instance, the help provides instructions for modifying parent-child relationships you show adoptions, but the options indicated do not exist in the mobile app. Also noticing that hints with 'no' or 'maybe' response appear as though no response had been given.

Navigation within the DNA area seems a less intuitive than the Tree area, I keep exiting the app by accident.' ,728000000,12,null,null,'0','Marcella Jecha',null,null,2,null,null,null,'Fuller',null,2,null,null,null,'doesn't work.

Got a Samsung Tab A for Christmas and was looking forward to using the app on a larger screen. Apparently from all the comments here, the app is broken.

Funny since it works just fine on my Samsung galaxy S9+. How about Ancestry get on the ball and fix this?'

,480000000,1,'Ancestry.com','Hi John,nWe're sorry to hear the app isn't working correctly. Could you please email us at mobileapps@ancestry.com with more details about what is going on? If you can provide a step by step guide on what's going on and screenshots, we'd love to look into this for you. We look forward to hearing from you. NThanks!nAncestry App Team',598000000,null,'2','John Fuller',null,null,2,null,null,null,'Gosain',null,2,null,null,null,'is for the Ancestry offering on the whole and not just the app.

Whenever they find a record that matches a person in my family tree they try to sell me monthly subscriptions. These are u00a310+/month for each type of source. If I have a match with another source then it is another u00a310/month and so on. So easily someone could be spending u00a360/month upwards which would be u00a3720/ yearly upwards, which would mean u00a33500 upwards in five years. Does Ancestry think I would be stupid to pay that!' ,23000000,10,'Ancestry.com','Rajesh,nWhen you sign up for a UK subscription, you sign up for different types of records.

If the record you're looking at doesn't fit the types for the membership you have, we offer you a one time purchase of that record for a small fee. We'd be happy to clarify the upgrade experience if you email us at mobileapps@ancestry.com.'

,179000000,null,'8','Rajesh Gosain',null,null,2,null,null,null,'Turner',null,2,null,null,null,'customer service. Was randomly charged for a month subscription and haven't heard back from customer service with an explanation in a week. Not sure if they're aware but this isn't the time to be spending $40 on nonsense.' ,696000000,1,'Ancestry.com','Hi Timmy,nWe're sorry to hear this happened. Could you please email us at mobileapps@ancestry.com from the email associated with your Ancestry account and please include your billing receipt and receipt of cancellation that would have been emailed to you so we can look into this?

Ancestry App Team',134000000,null,'1','Timmy Turner',null,null,2,null,null,null,'https://lh3.googleusercontent.com/-BuwwKkQrpMg/AAAAAAAAAAI/AAAAAAAAAAA/AAKWJJPESQ0iZWbcHs8yXib1OMXTmhrcw/photo.jpg',true,null,2,null,null,null,'https://lh3.googleusercontent.com/Yq7oyNIvAAkuc69fG51sbAQS4otJxbObbt3xdr8tXxXyUdq4tVGtfgeKuptveGdP1srxaHVrNPzOYcfaEQ','11.4.2765',null,'vafphase1commentingonbooks','vafphase1recommendations','vafdictionary','gp:AOqpTOHte3KMoC2FolFDJvqo3gx2bGF2bwTlT-aZRgHHkt60XzcAH560A8Ztrew9CtZhC6e.